Shipping Policy
Order Processing
Orders are typically processed within 1–2 business days. Orders placed on weekends or public holidays will be processed on the next business day.
Once your order has been dispatched, you will receive a confirmation email with tracking details.
Domestic Shipping (Australia)
Standard Shipping
Estimated delivery: 2–8 business days
Express Shipping
Estimated delivery: 1–4 business days
Orders over $150 AUD qualify for free standard shipping within Australia.
International Shipping
Platform 9 Shoes currently offers international shipping to the United States.
Shipping rates:
Shoes – $39 AUD
Boots – $45 AUD
Estimated delivery timeframe: 6–27 business days depending on destination and customs processing.
Shipping times may vary due to postal service delays, customs processing, or peak delivery periods.
Customs, Duties and Taxes
International orders may be subject to customs duties, taxes, or import fees determined by the destination country.
These charges are the responsibility of the customer and are not controlled by Platform 9 Shoes.
Tracking
All orders include tracking. Once your order has been shipped, you will receive tracking information via email.
Delivery Delays
While we aim to deliver orders within the estimated timeframes, delays may occasionally occur due to circumstances outside our control, including courier delays or customs processing.
If you have any questions regarding shipping, please contact us via our Contact Us page.
